This was last updated on 13 Oct 2023
Refund Eligibility
We understand that there may be circumstances under which you may request a refund for your purchase. To be eligible for a refund, your request must meet the following conditions:
- Your refund request is made within 7 days from the date of purchase.
- The software or service you purchased is not functioning as described in our documentation.
- You have contacted our customer support team to attempt to resolve the issue.
How to Request a Refund
If you believe you meet the eligibility criteria for a refund, please follow these steps:
- Contact our customer support team at [email protected] within 7 days of your purchase.
- Provide detailed information about the issue you are experiencing and your order details.
- Our support team will review your request and may request additional information.
- If your request is approved, you will receive a refund in the original form of payment within 7 business days.
Non-Refundable Items
Not all software and services are eligible for refunds. We do not offer refunds for the following:
- Services that have already been provided or partially provided.
- Software that has been used or installed on your system.
- Customized or personalized software or services.
Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact us at [email protected]. Our customer support team is here to help you and address your concerns.