This was last updated on 13 Oct 2023

Refund Eligibility

We understand that there may be circumstances under which you may request a refund for your purchase. To be eligible for a refund, your request must meet the following conditions:

  • Your refund request is made within 7 days from the date of purchase.
  • The software or service you purchased is not functioning as described in our documentation.
  • You have contacted our customer support team to attempt to resolve the issue.

How to Request a Refund

If you believe you meet the eligibility criteria for a refund, please follow these steps:

  1. Contact our customer support team at [email protected] within 7 days of your purchase.
  2. Provide detailed information about the issue you are experiencing and your order details.
  3. Our support team will review your request and may request additional information.
  4. If your request is approved, you will receive a refund in the original form of payment within 7 business days.

Non-Refundable Items

Not all software and services are eligible for refunds. We do not offer refunds for the following:

  • Services that have already been provided or partially provided.
  • Software that has been used or installed on your system.
  • Customized or personalized software or services.

Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact us at [email protected]. Our customer support team is here to help you and address your concerns.